How to Raise a Ticket?

Updated on October 14, 2021

Steps to follow when raising a ticket on the KeyReply Customer Support Portal

  1. At the Customer Support Portal, you may report bugs, suggest new features, or seek technical support.
  2. There are four categories of tickets you may raise.
    1. Report an outage / incident – Report complete unavailability of the bot service
    2. Ask a Question – Ask a question relating to installing, configuring, or troubleshooting the bot service
    3. Report a bug – Report a bug in the product
    4. Suggest a new feature – Let us know your idea for a new feature

  3. Select the ticket type, and you will have to fill in the form to provide more details about the issue, question, or feature.
  4. You may change the request type by selecting from the dropdown list under ‘What can we help you with?’.
  5. After you have filled up the form, click on Send to submit your ticket.
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