How to Link Intents to Content Nodes

Updated on January 20, 2022

Content Nodes are Bot responses. They are the answer database the Bot diligently uses to reply user questions with.


You have already configured the answers/content nodes in the Editor section of the dashboard.

How is this useful?

Now that we’ve taught the Bot how to understand questions, the next step is to teach the Bot the appropriate response to give.  By adding content nodes (answers) directly into the intent (question), the Bot is able to directly respond once it finds a matching intent to to the user’s question.

Steps to link Intents to Content Nodes

Within the FAQ dashboard, Click on the Intent you wish to add answers to.

  1. The Examples panel will open up on the right.
  2. Select the Preview Answer tab.
  3. Under Actions, click Jump to Content and type the relevant Content Node as the answer.
    A suggestion box will also pop up for you to select the Content Node.

For full details on how to set up a Content Node, refer to the Editor Section.

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