About Us

About KeyReply

Since 2014, KeyReply has been building specialist Artificial Intelligence powered virtual assistants for enterprises to automate conversations and processes for customer support and marketing.

As a market leader in Asia, KeyReply supports multiple Asian languages to help companies to scale up their regional operations. To enable companies to enhance their internal productivity, KeyReply has also worked on Conversational AI systems to help support human resources, and to help employees navigate complex policy documents.

To us, being vendor agnostic is our target. Which is why we work closely with partners such as IBM Watson, Cisco and Zendesk to ensure wide spread compatibility and minimal issues during integration.

KeyReply is currently the only firm within Singapore to be recognized by Facebook as an integral partner. Throughout the years, we have successfully deployed and amassed knowledge bases of intents and variations, enabling our domain knowledge and capabilties to span across various industries like insurance, healthcare, government services and e-commerce, as well as developing for internal departments like human resource, customer care, sales and marketing. Our core purpose is to accelerate business results and provide the best solutions for our partners and clients alike.

Our Mission & Vision

To build a virtual workforce for every business.

We believe that artificial intelligence is not meant to “replace” the human workforce, but rather empowers it. AI fulfills the more routine and mundane jobs, leaving the human to focus on important tasks that require thoughtful responses.

Accelerate digital transformation in Southeast Asia.

Technology is not only the direction the world is moving towards, it is also the way in which we can improve productivity and quality of life for enterprises and individuals alike. Southeast Asia is a unique market. We recognise that and we want to accelerate digital transformation in this part of the world.

Our Leadership Team

Peiru Teo | Chief Executive Officer

Peiru has a decade of entrepreneurship experience under the belt and is a much sought after thought leader. Peiru is a determined, action-oriented and self-driven individual with a rigorous engineering academic background. She also has comprehensive training in the financial industry with Citibank as a Management Associate and in a private equity fund, managing projects worth over 4 billion.

As a millennial herself, she leads a team of creative and dedicated software engineers, as well as automation and AI specialists, to build the robotic workforce of the future at KeyReply.

Max Xu | Chief Technology Officer

Max is passionate about creating, applying, and sharing machine intelligence to advance causes that benefit human society. Max graduated from Singapore Management University with a Masters in Advanced Information Systems.

While he was in university, he won 1st prize in the Asia Pacific Facebook Hackathon 2014 & 2015. His team also represented APAC in the Global Hackathon Finals and clinched third place in 2014. He also won the Master of Applied Information Systems Merit Award administered by SMU.

Learn more about KeyReply

To see our Conversational AI in action, sign-up for a guided walk-through and see how our platform can be tailored for your organization’s needs