Get Closer To your Patients
Our Conversational AI virtual assistant solution bridges the gap between your organization and the patient. Engage with them directly across multiple touchpoints while reducing your dependencies.
Engage With Your Patients More Efficiently
Our team’s experience in working closely with Healthcare Providers gives us a deep insight into some of the common pain points experienced in customer service.
Dealing with repetitive enquiries and using Customer Service Man-hours to do so is high on the list in optimising cost efficiency without hurting patient satisfaction. A crucial balance needed for meaningful engagement with patients and care-givers is balanced with costs.
By automating and facilitating engagement through our AI Virtual Assistants, via an omni-channel interface, we not only complement your existing Customer Service offerings, but the KeyReply Platform acts as the digital front door for the healthcare provider to ensure consistent and clear communication between patients, clinicians and administrators.
Our Fields of Expertise:
Redefining Customer Care With AI Virtual Assistants
Capture Your Customer's Attention, Intelligently
Patient Engagement is incredibly complex and nuanced. With customers engaging with HCPs across various channels, it is often difficult to ensure a consistently good experience. Our Virtual Assistants can be deployed across the organization to track, engage with and facilitate the best patient experience with measurable data and ROI.
Empower Your Customers To Cultivate Loyalty
Engage your customers on their preferred platform and channel. Empowered customers create a pathway towards loyalty and relatability. Our Virtual Assistants can be deployed across a variety of channels and platforms that patients prefer to engage in, all fully configurable via a single interface.
Detecting Sentiments In Real Time.
AI systems are constantly learning and adapting. By analyzing user communication in real time, our Virtual Assistant swiftly detects shifts in sentiments throughout the exchange to escalate the conversation to a live agent.
Speaking Your Patient’s Language, Always
Language constantly evolves. Digital translations often do not capture the intents and nuances of languages that mix a variety of slangs and colloquialism. This is often why most AI systems struggle with multi-lingual support. Our language engine is trained in a variety of languages and is capable of switching between them immediately regardless of slangs and jargons.
Frequently Asked Questions
We support integrations with Zendesk and other live agent support platforms. Customers can be handed over to a live agent based on agent availability, language and other requirements.
Live agents will be able to view the conversation between the user and VA to have a better contextual understanding of the user's needs to ensure a smooth and pleasant experience for the customer.
KeyReply’s NLP engine can be trained in any languages. Being based in South East Asia, our AI system is trained to support a variety of asian languages and it is growing due to to client’s needs.
We support healthcare groups, large banks and logistics companies and the largest cryptocurrency exchanges in the world that serve thousands of people from all across the globe in engaging and interacting with their customers through a variety of languages.
Our AI Virtual Assistants in Healthcare Marketing
Keep Your Patient’s Individuality And Interest In Focus
Profile patient’s interest and persona through pre-authentication so that your Marketing team can deliver the best content. This helps you ensure that you speak the language of your patient and navigate cultural nuances from the very beginning.
Deliver A Truly Personalized Experience
Our Virtual Assistants unearth patient interests and make data-driven recommendations based on patient lifestyle and treatment. This allows your marketing team to craft curated content and packages to be sent directly to the patient.
Conversational Marketing Direct With Your Customers
Based on the browsing behaviour of a visitor on the website, our Virtual Assistants can identify their needs and interest to later on provide suggestions as part of the conversational flow . The user data and interest is captured for strategic analysis and identification of trends
Connecting Interests Between Departments
Coordinating and executing a marketing strategy in tandem with Customer Care and Clinicians is not easy. Our Virtual Assistants can support both internal and external customers, taking on marketing and engagement initiatives with localisations.
Frequently Asked Questions
Our VAs can be deployed across a variety of channels and platforms. From social media platforms like WhatsApp, Facebook, Telegram, WeChat to internal communications platforms like Microsoft Teams, all engagements are fluidly tracked with analytics provided on a dashboard to generate reports and craft strategies.
Yes, KeyReply’s VAs can be fully integrated with existing CRMS to extract and populate databases with RPA ( robotic process automation) that uses a variety of business logic to automate and authenticate users.
This enables the marketing department to craft unique re-targetting campaigns, provide personalised content and even dedicate specific and specialised care for VIP patients automatically.
Our AI Virtual Assistants in Human Resources
Recruitment And Onboarding
Minimize paperwork by requesting important information from new hires on a conversational interface.
A Digital Employee Handbook
Serve as a mobile HR assistant that helps employees get answers to their FAQs easily and efficiently.
Leave And Claims Applications
Automate the process of applying for leaves and claims and allow employees to check in on their application status.
Data Driven Feedback Loop
Analytics from HR Conversations can be used to drive organizational development and quickly identify learning opportunities
Frequently Asked Questions
Keyreply is an industry and department agonistic platform, it is specifically designed to be scaled across the entire organization, which allows the budget to be shared with marketing and customer care.
This allows a variety of ways in which HR can maximise the use of Virtual Assistants without bearing the full costs of deployment.
Interestingly, in our experience of deployed VAs for HR departments, we have found that many new employees are often self-conscious about asking questions that might be deemed irrelevant or ridiculous.
Our VAs can prowl existing knowledge bases on domain specific information relevant to new and existing employees so they can access the latest and most accurate information without the fear of navigating workplace issues and politics.
Empowering clinicians to deliver optimal patient care
Integration With EHRs & EMRs
With our omnichannel support and backend integrations to major healthcare applications, patients can check test results and get the information they need, whenever they need it.
Deliver A Truly Personalized Experience
Our Virtual Assistants unearth patient interests and make data-driven recommendations based on patient's lifestyle and treatment. This allows your marketing team to craft curated content and packages to be sent directly to the patient.
Appointment Scheduling With The Power Of Choice
Patients can book appointments for consultations and appointments directly with the clinician of their choice. Our Virtual Assistants suggest and recommend clinicians based on availability and even suitability, fully personalized to the user’s needs and profile
Working Across All Departments Seamlessly
Our Virtual Assistants can be deployed internally across departments and hospitals to prowl knowledge bases for information regarding conditions, ailments and treatment.
Frequently Asked Questions
We do, from custom SAP systems to larger EHR systems like Epic, we support integrating with them all. KeyReply’s VAs are capable of accessing and extracting patient data from different departments within the system to ensure the information is up to date and supports the entire patient journey to ensure consistency and data compliance.
Yes, KeyReply’s VAs can be fully integrated with existing CRMS to extract and populate databases with RPA ( robotic process automation) that uses a variety of business logic to automate and authenticate users.
This enables the marketing department to craft unique re-targetting campaigns, provide personalised content and even dedicate specific and specialised care for VIP patients automatically.
Our AI Virtual Assistants in Informational Technology
Low/ No-Code Platform
Onboard business users without the need for data scientists and AI experts. The KeyReply platform is developed to be highly intuitive with ease of use at the forefront. We get you live, fast.
Reduce Your Vendor Dependencies
As a SaaS platform, KeyReply enables your organization to remain fully in control of your costs and to maximise the applications of Conversational AI that is constantly evolving and updated.
Frequently Asked Questions
None! Our platform is specifically designed to be user-friendly for the average business user. We have onboarded and trained customer service teams with zero prior experience in IT to manage and tweak conversational flows, capture intents, identify and de-conflict issues in a cinch.
Our platform is web-based for easy accessibility, but our VAs can even be deployed on applications. We just need the API access to the software that we need to integrate with and the VAs are good to go.
Learn more about KeyReply
To see our Conversational AI in action, sign-up for a guided walk-through and see how our platform can be tailored for your organization’s needs.
