Intelligent Healthcare Automation for Your Digital Front Door

Digitize patient outreach, optimize revenue cycle and deliver omni channel patient experience with KeyReply’s healthcare AI platform

Discover how KeyReply’s healthcare AI platform helps to automate patient experience with common clinical workflows out-of-the-box:

  1. Leverage artificial intelligence (AI) driven personalized care journeys to transform fragmented, manual processes into connected, personalized digital healthcare experiences.
  2. Improve access and communication at every step of the healthcare journey.
  3. Automate any clinical or administrative healthcare workflow with a virtual assistant platform that unifies AI, human communication, and no-code configurability.

Conversational AI for Healthcare

Maximize patient outcomes, reduce healthcare costs and automate clinical workflows while patient experiences


Digitize Patient Access

KeyReply’s conversational AI platform for healthcare helps in orchestrating and automating the patient journey in real-time, connecting patients and care teams with meaningful action plans. Replace outbound calls for appointment reminders, payment collection, and other manual workflows with automated engagement. Deliver AI enabled virtual telehealth at scale using omnichannel healthcare secured messaging.


Maximize Revenue Cycle Management

Automated reminders reduce no-shows, backfill cancellations, and maximize referral conversions, all with zero staff effort. Submit and status authorizations to payers to speed up approvals, increase staff efficiency, and minimize write-offs. Allow your patients with omnichannel communications and AI virtual assistants across healthcare, medicine, pharma, and clinical industries


Redefine Customer Care With Virtual Assistants

KeyReply’s virtual assistant can be deployed across the organization to track, engage with and facilitate the best patient experience with measurable data and ROI. Our AI virtual assistants unearth patient interests and make data-driven recommendations based on patient lifestyle and treatment to deliver truly personalized experiences.


Streamline Staff Communication & Clinical Workflows

Send automated outreaches via text and email that prompt patients with care gaps to schedule appointments or procedures care teams can now communicate securely across the entire patient journey in a secured HIPAA-compliant environment

AI driven Secured Healthcare Messaging for Digital Patient Engagement

Automate every interaction of your patient journey with clinical or administrative workflow using KeyReply’s AI enabled omni channel healthcare platform

The platform is easy to use, scalable and is highly versatile. Throughout the implementation process, the experienced team from KeyReply shared best practices and useful tools to train our contact centre colleagues to manage the VCSAs independently without the need for a data scientist. This greatly helped to reduce the resource costs and empower the institutions with control over the system so that continuous improvements can be made to meet our users’ needs and expectations.

National Healthcare Group Polyclinics Tracy Gan, Deputy Director Of Operations

We are impressed with KeyReply's scalable platform that enabled us to implement customisations to meet our growing business needs. We enjoy working with the KeyReply team. They are very committed and great at problem solving. It is a win-win collaboration

Parkway Pantai Lim Kuo Ching, Digital Marketing

We wanted to plan for scalability for a company-wide, multi-domain virtual assistant to serve many different customers and stakeholders. At the same time, we also wanted our team to be trained in AI to be future-ready. We decided to work with KeyReply as their platform is very comprehensive and scalable. As we grew from 3 department’s content till close to 20 today, KeyReply displayed that they were able to work effectively with the various business users across the company. KeyReply is definitely a great growth partner for long term success.

AIA Chia Kim Geok, Policy Servicing

The Future of Digital Healthcare Transformation With KeyReply’s Omnichannel AI Solution

Delight patients with a unified experience and help them navigate their healthcare journey with ease, while improving your business outcomes.


Omni Channel Communication

KeyReply’s HIPAA compliant omnichannel AI messaging platform powers contextually relevant and natural interactions across digital channels to boost patient satisfaction, foster better engagement, and achieve better outcomes.


Patient Intake

Leverage artificial intelligence (AI) to capture needed patient data and support a safer, smoother, contactless check-in process. Use AI virtual assistants to collect mobile insurance uploads, and patient history, obtain authorizations and manage chronic conditions. Drive your digital transformation across


Appointment Reminders

Automatically send customized reminders to patients ahead of appointments. Enjoy the ease of interactive reminders that automatically update your EHR when patients confirm or cancel appointments


Clinical Intelligence

Deliver optimal healthcare for every patient. Translate clinical data from multiple sources into a task-based personalized care plan that can navigate both patient and care team down the optimal path


Pre-built Automations

With KeyReply’s No-code platform, deploy pre-built workflows that drive immediate impact. No-code automation development enables administrators to tailor the exact needs of your healthcare workflows


Call Center Automation

Reduce phone volumes, maximize patient outcomes and workflows through automated, actionable conversations via text, email, chat, and virtual visits across the entire healthcare journey.