About KeyReply

Our team’s experience in working closely with Healthcare Providers gives us a deep insight into the problems and concerns they encounter and more importantly, might discover in the process of digital transformation.

From dealing with repetitive enquires that uses precious Customer Service Man-hours, supporting clinicians with complex and sophisticated AI that can connect with IoT medical devices, addressing Marketing KPIs with crucial analytics and insights on patient interests to HR payroll and employee satisfaction. We meet these challenges head on with the promise of value and integrity at the heart of our conversation.

How can KeyReply help you?

Patient Engagement is incredibly complex and nuanced- with patients engaging with Healthcare Providers across various channels,

Our VAs can be deployed across the organization to track, engage with and facilitate the best patient experience with measurable data and ROI.

Trusted by Leading Healthcare Organizations

The platform is easy to use, scalable and is highly versatile. Throughout the implementation process, the experienced team from KeyReply shared best practices and useful tools to train our contact centre colleagues to manage the VCSAs independently without the need for a data scientist. This greatly helped to reduce the resource costs and empower the institutions with control over the system so that continuous improvements can be made to meet our users’ needs and expectations.

National Healthcare Group Polyclinics Tracy Gan, Deputy Director Of Operations

We are impressed with KeyReply's scalable platform that enabled us to implement customisations to meet our growing business needs. We enjoy working with the KeyReply team. They are very committed and great at problem solving. It is a win-win collaboration

Parkway Pantai Lim Kuo Ching, Digital Marketing

We wanted to plan for scalability for a company-wide, multi-domain chatbot to serve many different customers and stakeholders. At the same time, we also wanted our team to be trained in AI to be future-ready. We decided to work with KeyReply as their platform is very comprehensive and scalable. As we grew from 3 department’s content till close to 20 today, KeyReply displayed that they were able to work effectively with the various business users across the company. KeyReply is definitely a great growth partner for long term success.

AIA Chia Kim Geok, Policy Servicing