WhatsApp Business API
WhatsApp Business API allows you to connect with your customers through the world’s most popular messaging app. Stay in touch with your audience and grow your business with this powerful tool.
Who Are We?
KeyReply is a Verified WhatsApp Business Solution Provider (BSP).
As a BSPs, we have been certified by WhatsApp to provide businesses with tools and services to communicate with their customers through the WhatsApp Business API. These tools and services can include chatbots, automation, and integrations with other business systems.
KeyReply can provide businesses with a complete solution for setting up, managing, and optimizing their WhatsApp Business Accounts. Our team of experts can help businesses with every step of the process, starting with configuring the account, verifying the business’s phone number, and setting up automated responses and chatbots to handle common customer inquiries.
Our team of experts can help businesses with every step of the process
We help businesses in integrating WhatsApp Business accounts with other systems, such as customer relationship management (CRM) platforms or e-commerce websites. This can allow businesses to streamline communication with customers and better manage their interactions across different channels.
Overall, KeyReply as a Verified WhatsApp Business Solution Provider can provide a wide range of services to help businesses effectively communicate with your customers and improve your operations through the use of WhatsApp Business API.
Be Where Your Customers Are
53% of the respondents said they are more likely to buy from a company that provides customer service via chat on WhatsApp or Facebook Messenger than one that does not.
With a massive reach of 2 billion people across 180 countries, WhatsApp Messenger is an ideal choice for a customer support channel.
We can help you reach your customers and engage them on their favourite messaging app with the WhatsApp Business API.
WhatsApp + Your Business
= A Perfect Fit
If your business meets the requirements outlined in the WhatsApp Commerce Policy and you wish to chat with your customers through the messaging app, KeyReply offers a one-time activation fee and tiered pricing options. The service is designed for medium to large businesses and is a convenient way for businesses to connect with customers and provide customer support through the popular messaging platform.
How KeyReply's WhatsApp Business API Can Help
KeyReply’s WhatsApp Business API enables your agents to be more productive, provide quality customer support, and ensure a positive customer experience. All of which results in incredible customer engagement that leads to repeat business and great reviews.
As a global Facebook business solution provider, KeyReply can help you leverage the power of chat automation to deliver real-time communication with customers. Talk to us and let us help onboard your organisation so you can scale your business. Request a WhatsApp Business demo today.
Boost customer engagement and satisfaction with
automated messages using AI/NLP
Automated Notification Alerts
Easily send automated notifications alerts such as booking confirmations, order receipts, delivery status, appointment reminders, and more
Improve customer service by automatically following up with
customers after they get in touch with you
Customer Profile Insights
Gain an in-depth understanding of your customers with profile and preference analytics to build amazing customer experiences.
Drive revenue and savings by freeing up your agents’ time. Our WhatsApp Business API lets multiple agents manage the channel from an integrated platform, allowing them to handle queries simultaneously via live chat.
AI Virtual Assistant
Power up your company with an AI Virtual assistant. Free up your customer support team to attend to high priority queries by letting the AI virtual assistant assist with the bulk of enquires.
Drive Customer Engagement with Conversational AI
Interact with exponentially more customers without hiring more staff, and integrate with your CRM and analytics software stack.
An Intelligent Virtual assistant Solution for Any Industry or Use Case
E-Commerce & Logistics
For customer support
- Employee inquiries
- Customer resolution
- Customer conversations
- Handle HR processes
- Employee inquiries
- Data & form collection
For customer service
- Policy holder inquiries
- Agent inquiries
- Customer conversations
Deliver Superior Customer Experiences
Responding quickly to your customers is vital for ensuring a positive customer experience. According to a CMO Council study, 75 percent of survey respondents cited “fast response times” as the most important attribute of the customer experience. An ongoing survey by Salesforce following the COVID-19 pandemic also reveals speed to be the second most important quality of customer service and support after expertise.
When customers feel that you share their own sense of urgency it creates a bond between them and your business.
With our WhatsApp Business API, you can create internal and external notifications to keep all interested parties aware of items such as:
- Payroll Updates
- Purchase Information
- Delivery Status
- Reservation & Appointment updates
- Account Updates
- Security Alerts
- Payment Requests
- Billing Updates
- Ticket and Travel updates
Why Use WhatsApp Business?
Get Your Five Star Ratings
It’s not so hard to increase your customers’ satisfaction. 64% of people prefer messaging to a call or email. Make their lives easier – be available to chat on their favorite app.
Collect And Utilize Data To Improve Your Offering
The Whatsapp Business API helps you collect data on customer concerns and requests, enabling you to see where you can improve.. Since 80% of your customer service issues come from 20% of the causes, you will have the data to identify those causes and solve problems more efficiently.. Request a demo and read more about the KeyReply difference today
For Integrated Solution Vendors
Why Partner With KeyReply?
Finding a dependable Whatsapp Business API Partner can be an ordeal. As a WhatsApp Business API provider, we strive to establish mutually beneficial partnerships with independent software vendors (ISVs). Our program is tailored specifically for ISVs who want to create WhatsApp Business API accounts for their clients. We offer premium support and dashboard tracking for our partners to monitor their clients’ signups and subscriptions. If you are an ISV looking to offer the Business API to end-users, we encourage you to consider partnering with us.
Partnering with KeyReply helps you focus on what’s truly important – growing your business. With guaranteed best-in-market pricing and an embedded signup process, we’ve made it easier than ever for your customers to get started on WhatsApp. This ensures incredible customer engagement and competitive pricing for repeat business and great reviews.
Meet our network of WhatsApp API Business Partners
Learn more about KeyReply
To see our Conversational AI in action, sign-up for a guided walk-through and see how our platform can be tailored for your organization’s needs